Citizen Charter

Overview & Objectives

This charter seeks to provide a framework which enables our users to know services available in our Hospital and Medical College. This is a Medical College and Hospital for teaching, education, patient care, and research. We insist that all our patients, relatives, and students receive courteous and prompt attention. Also, we wish that our institute trains people to live a healthy lifestyle and in turn, people will train others for the same.

Our Key Objectives:

  • To provide high-quality care according to the health needs of the catchment population.
  • To facilitate patient satisfaction by service and ensuring the dignity and rights of patients and other stakeholders.
  • To provide a safe and conducive work environment for staff.
  • To ensure accountable, consultative, and transparent management processes.
  • To provide basic and continuing education for staff.
  • To integrate with district and state health systems by providing referral systems, technical, and logistic support to primary and community health care.

Hospital Services

Emergency Services

Emergency Laboratory Services are available 24 hours for limited tests relating to:

  • Clinical Pathology
  • Bio-Chemistry
  • Microbiology
  • Radio-Diagnosis

Casualty & Emergency

All Casualty Services are available round the clock.

  • Duty Doctor is available round the clock.
  • Specialist doctors are available on call from resident doctors.
  • Emergency services available for all specialities as listed in OPD Services.

Operation Theatres

Operation Theatres function round the clock.

Note: In serious cases, treatment/management gets priority over paper work like registration and Medical Legal requirements. The decision rests with the treating doctor.

Indoor Patient Services

  • All wards provide free indoor patient care.
  • 22-bedded Intensive Care Unit (ICU) for seriously ill patients.
  • 3 labour rooms and Nurseries for newborn care.
  • Diet is provided to all patients in all wards.

Every patient is given one attendant pass. Patients taking hospital diet are not allowed to take home diet and vice versa.